FAQ

The Bilbao Exhibition Centre has lifts for accessing the complex from the car park and the exhibition halls from the central Atrium.  It is a fully accessible building.

Access the event, trade-show or congress for more details on what to do.

The Bilbao Exhibition Centre has indoor parking for 4000 vehicles.  The car park charges are €2 for the first hour and €1.4 per hour thereafter, with a maximum of €15 per day.

To reach the airport from the BEC via public transport, take Line 2 of the Metro to San Mamés station, which connects with the Termibus bus station. Buses to the airport depart every 30 minutes. There is also a taxi rank at the north entrance to the BEC. The airport is about 20 minutes away, and the cost is around €30.

Baggage and coats can be left in the cloakroom, provided that cloakroom services Baggage and coats can be left in the cloakroom, provided that cloakroom services are available at the event in question. There is a charge of €2. To confirm whether the cloakroom is open, please call +34 94 40 40 000.

Full information is available here.

Several hire-car firms operate out of Bilbao airport.

Yes: go to the information desk on the day of your visit for directions as to where to pick up a chair.

For general emergencies, dial 112.

Smoking is forbidden by law in all enclosed venues.

Yes, there is a travel agency in the Central Atrium of the complex.  You can also contact the official travel agency of the BEC.  Full information is available here.

Yes, visitors, exhibitors and other users of BEC can connect to the Internet free of charge from anywhere in the exhibition site.

The service offers 2 hours connection each day at 512 K. Therefore, users requiring a service with greater capacity or for a longer time must contract it directly through the payments gateway.

To do so, the service requires basic registration details, or in other words, name, surname, mobile telephone and e-mail.

There are no bank branches in the complex, but there is an ATM belonging to the BBK savings bank in the Central Atrium.