How can I get in touch with you?2020-03-12T16:54:14+01:00

You can do it through the following address: [email protected].

Can I make a reservation by phone?2020-03-12T16:47:48+01:00

Unfortunately, it is not possible to make a reservation by calling our customer service. It is only possible to make a reservation online because our availability and prices are automatically updated in our system.

When making a reservation, you will be asked to complete the form with your details. By booking, it is guaranteed that there is a reserved parking space for you and that the price does not change.

Why do I have to pay in advance?2020-03-12T16:34:52+01:00

Because only then can we guarantee that the place will be reserved for you. By doing this, you will be sure to have space in your car park and you can arrive without worries.

I will arrive with a different car than the one indicated in the reservation, is there a problem?2020-03-25T10:05:07+01:00

No problem at all . As the entry scanner will not recognize the license plate, you must put the QR code on the reader, which appears in your confirmation email.

It can be done with the mobile or on paper.

The system, once the reservation is recognized, will give you a ticket that you must keep until the end of the stay. At that time the barrier will open.

I have not received a confirmation email2020-03-25T10:08:09+01:00

You will receive a confirmation email at the time of your reservation. Normally this email is sent between five and ten minutes after you have completed your reservation.

If you cannot find it after ten minutes, check your spam folder. Some emails are perceived as spam by the email provider, and unfortunately there is nothing we can do about it.

If you still cannot find the the email, please send us an email to [email protected]

What happens if a technical error occurs during the purchase process?2020-03-12T16:32:52+01:00

The system sends an email with a coupon code, redeemable on the next reservations you make.

This code is entered in the Coupon No. box in the summary payment.

Can you request an invoice?2020-03-12T16:32:25+01:00

Yes. In the reservation confirmation email you will also receive the invoice.

When do I make the payment?2020-03-26T09:45:20+01:00

Payment is made after completing the reservation form.

After making the payment with a credit card, once the payment is accepted, you will receive a confirmation email, your invoice, and practical information

In this email you will find attached a pdf that includes a QR that you can use to access the car park, in case of wrong reading of registration.

Do I have to bring the reservation printed?2020-03-26T09:46:40+01:00

As long as you have the confirmation email is enough. You can bring it printed, or on your mobile.

Can I modify or cancel a reservation?2020-03-26T10:17:37+01:00

No, as of today, reservations cannot be canceled or modified. However, we are working on it in order to offer a better service in this aspect.

Do I have a specific number of place?2020-03-12T16:27:12+01:00

No, you can park in any of the 4,000 spaces available.

What happens if I miss the hour?2020-03-26T10:18:28+01:00

If this is the case, before leaving the parking, you must pay the additional parking time at BEC payment points.

Is it necessary to enter the plate number?2020-03-26T10:20:24+01:00

It is not necessary although if you know the vehicle you are going to come with, it is advisable to do so. Access will be more agile since the entrance and exit systems will directly recogize the vehicle.

What should I do when I get to the parking?2020-03-26T10:56:53+01:00

If you have provided the plate number, the system will directly recognize your vehicle and the machine will issue your parking ticket.

If you did not include it during in the registration process, or the entry scanner does not recognize it, you must scan the QR code that appears in the confirmation email at the entrance of the parking.

The scanner can read both from a printed document or from the mobile phone.

Once the reservation is recognized, the system will issue a ticket that you must keep until the end of your stay. The barrier will then open

How does online booking work?2020-03-12T15:14:18+01:00

Very easy! Enter the date of departure and arrival, fill out the reservation form, and make your payment safely and efficiently. Once you have made your reservation, you will receive a confirmation email.

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